FREQUENTLY ASKED QUESTIONS

Frequently asked questions

How can I Shop Online?


Online shopping is quick and easy, but if you have any questions about using our website, please feel free to WhatsApp us. We're happy to help! To search for a specific title, use the search bar in the upper right-hand corner of your screen. Place items in your shopping cart and proceed to checkout through our order form.




Are the Books available?


We maintain the in-store availability of titles on our website as accurately as possible. Changes to our inventory are automatically uploaded to our website in real time.




What are your shipping methods?


We ship orders via the UPS, DHL, FedEx, Indian Post etc, via their media and priority rates. Orders are usually received within 5 to 7 business days. Arrival time depends on how far from UK the order is being sent: Items sent within Europe will typically arrive faster (1-3 days) than items sent out of Europe (5-7 days). Orders shipped via priority rate are guaranteed by the UPS to arrive within 3 business days. Most arrive within 2 business days.




Can I cancel my Order or request refund?


YES we do Refund! All refunds are handled on a case-by-case basis, subject to management discretion. Please note that we can process refunds only for items purchased from Moussa Issa Bookstore. Moussa Issa Bookstore can cancel orders and provide refunds if the request is made within 24 hours. No, we do not accept Returns! As a print-on-demand publisher, we do not maintain an inventory of books, nor do we have facilities to accept and store returned, unsold books. As such, we ask that you carefully consider your options before placing your order. Moussa Issa Bookstore can cancel orders and provide refunds if the request is made within 24 hours.




What are your Payment methods?


We accept Visa, Mastercard, American Express, Discover and Paypal.




How long does production of books take?


The time taken for production of print books depends on the quantity of books required and the production options.

For less than 20 copies of a soft cover book (perfect or saddle-stitch binding), the production time required is 3-5 business days. Bulk orders could take over two weeks.

Business days do not include Saturdays, Sundays and other Holidays.

Once the book or books are produced, shipping time must be taken into consideration separately. Shipping time depends on the location and postal service/courier employed. Shipping delays are sometimes inevitable and beyond our control. So, if you are on a deadline, please order the copies early to avoid last-minute issues.




When will my order arrive?


Moussa Issa Bookstore is a print-on-demand publisher, meaning we do not maintain an inventory of printed books. When you place your order, your books will be printed and then shipped. Paperbacks print in 3 to 5 business days. Please keep this in mind when placing your orders. The delivery takes 2- 5 working days in Ireland & UK; and 5 - 7 working days within the continental Europe. The delivery takes 2- 5 working days in India; and 5 - 7 working days for the rest of Asia.




What does it mean when a package is held by customs?


It means that customs people have put it on hold. Most probably, they will contact you to pay import duties on your book (s), depending on the number of books you are importing and what is the value of the package. It sounds scary but all packages get "held by import customs". It just means it was scanned out of the delivery company's possession for processing with customs. It will change status once it's back in the couriers possession. It does not mean they have seized it for any reason. Some countries like India, South Africa, Saudi Arabia and Malaysia are very strict with international orders which may be subject to customs fees and import duties based on the country where the order was shipped from. Moussa Issa Bookstore is not responsible for customs fees, and charges are not incorporated into the total cost of your order. Please contact your customs office for further information.




Can I track my Order?


Tracking information for all orders, regardless of shipping method, is available and will be emailed once your order ships.





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